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When You’re a Small Business, E-Commerce Is Tougher Than It Looks Consumers’ pandemic reliance on online ordering benefited the giants. For many independent retailers, it helped keep the doors open. The family-owned and -operated Holiday Market in Royal Oak, Mich., began building its online operation in 2019, a move that gave it the chance to keep humming when the pandemic began.Credit.Nick Hagen for The New York Times March 7, 2021 A chair sits in the middle of Holiday Market, a specialty grocer near Detroit, and if customers are lucky, they’ll find Tom Violante Sr. sitting in it. The 91-year-old founder still comes to work most days — and he knows where everything is in its 60,000 square feet.

New yorkUnited statesLoren padelfordNick hagenAndrew lipsmanAmina danielsRooshy royTom violante jrNew york timesCostar groupHoliday marketTom violanteRoyal oakJustin silverNew york city basedFacebook live